Blue screen, ERROR: 0x0000007e

Hi,

Results verified by WinDBG, DumpCHK, and BlueScreenView.

The Bug_Check were 7E CAUSE hardware_disk which is usually the hard drive or cabling, though it

can be other hardware.

BugCheck 1000007E, {c0000006, 82c2c083, 99333930,99333510}

Probably caused by : hardware_diskFAILURE_BUCKET_ID:  0x7E_IMAGE_hardware_disk

BUCKET_ID:  0x7E_IMAGE_hardware_disk

FAILURE_ID_HASH_STRING:  km:0x7e_image_hardware_disk

1. Check the hard drive thoroughly - see methods in the next reply. Inspect the cabling as much

as possible which is not that much on a laptop.

2. Check with Toshiba Supportwhatsapp网页版, their on-line documentation and drivers, diagnostics, and ask in

their forums about any known issues.

BiosVendor = TOSHIBA

BiosVersion = 1.80

BiosReleaseDate = 05/17/11 BIOS, low level chipset drivers, and the

major on-board and separate device drivers.

SystemManufacturer = TOSHIBA

SystemProductName = Satellite C660

SystemFamily = ABCDEFGHIJKLMNOPQRTUVWXYZ

SystemVersion = PSC0QG-01X01C

Toshiba - Forums

http://laptopforums.toshiba.com/

Toshiba - Contacts

http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/navShell.jsp?cf=su\_contact

Toshiba - Drivers - navigate to your model

http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/home.jsp?nav=Download

Toshiba - Support

http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/home.jsp

3. Use ALL the other methods in the troubleshooters below.

==============================================================

Check these KB articles :

"Stop 0x0000007E" or "Stop 0x00000050" Stop error message in Windows 7 or Windows Server

2008 R2

http://support.microsoft.com/kb/979538

"Stop 0x0000007E SYSTEM_THREAD_EXCEPTION_NOT_HANDLED" error when the GPU

is under heavy load conditions in Windows 7 or Windows Server 2008 R2

http://support.microsoft.com/kb/983615

Resolving stop (blue screen) errors in Windows 7 - has a section for if you can or can't start Windows.

http://windows.microsoft.com/en-us/windows7/Resolving-stop-blue-screen-errors-in-Windows-7

See this thread for information on using BlueScreenView,MyEventViewerwhatsapp官网, and other methods

to troubleshoot BlueScreens - top 3 replies (+1 other).

http://answers.microsoft.com/en-us/windows/forum/windows\_7-system/sometimes-i-get-a-blue-screen-when-using-ie-8/c675b7b8-795f-474d-a1c4-6b77b3fcd990---------------------------------------------------------------------------------------------

References to Vista also apply to Windows 7.BCCode: 7E      0x0000007E  which is also 0x1000007EThis error is usually a driver issue and display adapter (video) driver is the most suspect

though it could be others. Antivirus/antispyware/security programs, hardware (heat) and

major software issues can also cause the error. When you get to the driver section of the

troubleshooter use my generic methods in the next message and then return to the

troubleshooter if needed.

Have you added hardware recently or updated drivers? Be sure to look in Control Panel -

Windows Updates to see if any drivers were updated there. Other lessor possibilities

include antivirus/anti-spyware/security programs.

When you get to the driver and memory sections of the troubleshooter refer to the next

message to update drivers and test memory and then refer back to the troubleshooter

if needed.

=======================================================

BCCode: 7E      0x0000007E  which is also 0x1000007E SYSTEM_THREAD_EXCEPTION_NOT_HANDLEDThe SYSTEM_THREAD_EXCEPTION_NOT_HANDLED bug check has a value of 0x0000007E. This bug check indicates that a system thread generated an exception that the error handler did not catch.

Important Info If You Have Received a STOP CodeIf you received a blue screen error, or stop code,the computer has shut down abruptly to protect itself from data loss. A hardware devicewhatsapp web, its driver, or related software might have caused this error. If your copy of Windows came with your computer, call the manufacturer of your computer. If you purchased Windows separately from your computer, Microsoft provides support. To find contact info for Microsoft or your computer manufacturer,Contact Support.

If you have experience with computers and want to try to recover from this error, follow the steps provided in the Microsoft articleResolving STOP (Blue Screen) Errors in Windows.

These actions might prevent an error like this from happening again:

Download and install updates and device drivers for your computer from Windows Update. Scan your computer for computer viruses. Check your hard disk for errors.

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED Parameters

The following parameters appear on the blue screen.

CauseThe SYSTEM_THREAD_EXCEPTION_NOT_HANDLED bug check is a very common bug check. To interpret it, you must identify which exception was generated.

Common exception codes include the following:

For a complete list of exception codes, see the Ntstatus.h file that is located in the inc directory of the Microsoft Windows Driver Kit (WDK).

Resolution

If you are not equipped to debug this problem, you should use some basic troubleshooting techniques.

If you plan to debug this problem, you might find it difficult to obtain a stack trace. Parameter 2 (the exception address) should identify the driver or function that caused this problem.

If exception code 0x80000003 occurs, a hard-coded breakpoint or assertion was hit, but the system was started with the/NODEBUG switch. This problem should rarely occur. If it occurs repeatedly, make sure that a kernel debugger is connected and the system is started with the/DEBUG switch.

If exception code 0x80000002 occurs, the trap frame supplies additional information.

If you do not know the specific cause of the exception, consider the following issues:

If a driver is listed by name within the bug check message, disable or remove that driver. Disable or remove any drivers or services that were recently added. If the error occurs during the startup sequence and the system partition is formatted with NTFS file system, you might be able to use Safe Mode to rename or delete the faulty driver. If the driver is used as part of the system startup process in Safe Mode, you must start the computer by using the Recovery Console to access the file.

If the problem is associated with Win32k.sys, the source of the error might be a third-party remote control program. If such software is installed, you can remove the service by starting the computer by using the Recovery Console and then deleting the offending system service file.

Check the System Log in Event Viewer for additional error messages that might help identify the device or driver that is causing bug check 0x7E.

You can also disable memory caching of the BIOS might to try to resolve the error. You should also run hardware diagnostics, especially the memory scanner, that the system manufacturer supplies. For more information about these procedures, see the owner's manual for your computer.

The error that generates this message can occur after the first restart during Windows Setup, or after Setup is finished. A possible cause of the error is lack of disk space for installation and system BIOS incompatibilities. For problems during Windows installation that are associated with lack of disk space, reduce the number of files on the target hard disk drive. Check for and delete any temporary files that you do not have to have, Internet cache files, application backup files, and .chk files that contain saved file fragments from disk scans. You can also use another hard disk drive with more free space for the installation. You can resolve BIOS problems by upgrading the system BIOS version.

BCCode: 7E    0x00000007E  which is also 0x1000007E

http://www.faultwire.com/solutions-fatal\_error/SYSTEM-THREAD-EXCEPTION-NOT-HANDLED-0x0000007E-\*1141.html?order=votes

==============================================================

Often updating drivers will help, usually Video, Sound, Network Card  (NIC), WiFi, 3rd party

keyboard and mouse, as well as other major device drivers.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.

http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

Installing and updating drivers in Windows 7 (updating drivers manually using the methods above

is preferred to ensure the latest drivers from System maker and Device makers are found)

http://www.sevenforums.com/tutorials/43216-installing-updating-drivers-7-a.html

Stop Windows 7 from Automatically Installing Device Drivers

http://helpdeskgeek.com/windows-7/stop-windows-7-from-automatically-installing-device-drivers/

How To Disable Automatic Driver Installation In Windows 7 / Vista

http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/

Disable Windows Update Device Driver Search Prompt In Windows 7 / Vista (for Professional,

Ultimate, and Enterprise)

http://www.addictivetips.com/windows-tips/disable-windows-update-device-driver-search-prompt/

How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart

unexpectedly

http://support.microsoft.com/kb/958233

Troubleshooting Vista Blue Screen, STOP Errors (and Windows 7)

http://www.chicagotech.net/vista/vistabluescreen.htm

Understanding and Decoding BSOD (blue screen of death) Messages

http://www.taranfx.com/blog/?p=692

Windows - Troubleshooting Blue Screen Errors

http://kb.wisc.edu/page.php?id=7033

In some cases this might be required.

StartUp Repair from Recovery Options or Windows 7 disk

How to Run a Startup Repair in Windows 7

http://www.sevenforums.com/tutorials/681-startup-repair.html

How to Boot to the System Recovery Options in Windows 7

http://www.sevenforums.com/tutorials/668-system-recovery-options.html

How to Create a Windows 7 System Repair Disc

http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html

How to Do a Repair Install to Fix Windows 7

http://www.sevenforums.com/tutorials/3413-repair-install.html

Hope this helps.

Rob Brown - Microsoft MVP